Refund Policy

Piper Clothing Company, LLC

Last Updated: April 13, 2026

We want you to love your purchase from Piper. If you are not fully satisfied, please review our refund policy below.

1. Returns

We accept returns of eligible items within 14 days of delivery.

To be eligible for a return:

Item must be unused and in original condition
Item must include original packaging and tags
Proof of purchase is required

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale
Items showing signs of wear, washing, or damage caused after delivery
Gift cards (if applicable)

3. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refunds will be issued to your original payment method
Processing time is typically 5–10 business days depending on your bank or card provider

Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges

We currently offer exchanges for size or color subject to availability. If your desired item is unavailable, a refund may be issued instead.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details. We will replace the item or issue a full refund.

6. Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company (processing time may vary)
Contact your bank for pending transactions

If you still have not received your refund after these steps, please contact us.

8. Contact Information

For all return or refund questions:

Piper Clothing Company, LLC
10 1/2 Christopher Street
Newburyport, MA 01950
United States
Email: [Insert business email]